INF 1230: Management of Information Organizations

Instructor: Chun Wei Choo

(The assistance of Anna Oh, Inforum Course Support Technician, in updating reference links is gratefully acknowledged.)

READINGS

The course textbook is:

025.1 S933L7 (2 hour loan)
Stueart, Robert D. and Barbara B. Moran. Library and Information Center Management. 7th ed. Englewood, CO: Libraries Unlimited, 2007.

I. Historical Development of Management Thought.

025.1 S933L7 (2 hour loan)
Stueart, Robert D. and Barbara B. Moran. Chapter 1, 2, 20. In Library and Information Center Management, 7th ed., Englewood, CO: Libraries Unlimited, 2007.

II.  Planning, Goals and Objectives.

025.1 S933L7 (2 hour loan)
Stueart, Robert D. and Barbara B. Moran. Chapter 4, 5 (Strategic Planning). In Library and Information Center Management, 7th ed., Englewood, CO: Libraries Unlimited, 2007.

III.  Motivation.

025.1 .E92N (2 hour loan); 025.1 .E92N2 (2007 edition)
Evans, G. Edward, Patricia Layzell Ward, and Bendik Rugaas. Chapter 12. In Management Basics for Information Professionals. Revision of 2d ed., 325–358. New York: Neal-Schuman, 2000.

Harvard Business Review 81, no. 1 (January 2003). Special issue on Motivating People. Overview article and papers by Herzberg, Levinson, etc.

Brewer, Gene. (2011). A Symposium on Public Service Motivation: Expanding the Frontiers of Theory and Empirical Research. Review of Public Personnel Administration, vol. 31, no. 1: 3-9.

025.1 S933L7 (2 hour loan)
Stueart, Robert D. and Barbara B. Moran. Chapter 13 (Motivation). In Library and Information Center Management, 7th ed., Englewood, CO: Libraries Unlimited, 2007.

IV.  Supervision and Delegation.

Xerox File
Erkkila, John and Pamela MacKay. (1990). Practical Supervision: The First Line of Management. Journal of Library Administration 12, no. 1: 103–115.

302.35 H236U 1993 or HD31 .H3127 ROBA
Handy, Charles. Understanding Organizations. 4th ed., p. 279-290, New York: Oxford University Press, 1993. (Also available as a Penguin paperback.)

V. Budgets.

025.1 S933L7 (2 hour loan)
Stueart, Robert D. and Barbara B. Moran. Chapter 19 (Fiscal responsibility and control). In Library and Information Center Management, 7th ed., Englewood, CO: Libraries Unlimited, 2007.

VI.  Managing Conflict.

Brahnam, Sheryl, D; Margavio, Thomas, M; Hignite, Michael, A.; Barrier, Tonya, B.; Chin, Jerry, M. (2005). A gender-based categorization for conflict resolution. Journal of Management Development, vol. 24, no. 3: 197-208.

Hinds, P.J., & Bailey, D.E. (2004). Out of Sight, Out of Sync: Understanding Conflict in Distributed Teams. Organization Science, 14 no. 6: 615-632.

Thomas, K.W. (2006). Making Conflict Management a Strategic Advantage (White Paper). Mountain View, CA: Consulting Psychologists Press: available at http://www.cpp.com/content/conflict_whitepaper.pdf [cache]

VII. Organizational Structure and Design.

James, Constance. R. (2003). Designing Learning Organizations. Organizational Dynamics, vol. 32, no. 1: 46-61

Xerox File
Leavitt, Harold J. (2003). Why Hierarchies Thrive. Harvard Business Review 81, no. 3: 96-102.

025.1 S933L7 (2 hour loan)
Stueart, Robert D. and Barbara B. Moran. Chapter 8 (Structuring the Organization) and 9 (Types of Formal Organizations). In Library and Information Center Management, 7th ed. Englewood, CO: Libraries Unlimited, 2007.

VIII. Communication.

Argyris, C. (1994). Good Communication That Blocks Learning. Harvard Business Review, 71(4), 77-88.

R 020 A615A v.26 (Reference)
Grosser, K. (1991). Human Networks in Organizational Information Processing. In M.E. Williams (Ed.), Annual Review of Information Science and Technology (Vol. 26, pp. 349-402). Medford, NJ: Learned Information, Inc.

025.1 S933L7 (2 hour loan)
Stueart, Robert D. and Barbara B. Moran. Chapter 16 (Communication). In Library and Information Center Management, 7th ed. Englewood, CO: Libraries Unlimited, 2007.

IX. Teamwork.

302.35 H236U 1993 or HD31 .H3127 ROBA
Handy, Charles. Understanding Organizations. 4th ed., Chapter 6 (On the Working of Groups), New York: Oxford University Press, 1993.

Kozlowski, S.W.J., & Ilgen, D.R. (2006). Enhancing the Effectiveness of Work Groups and Teams. Psychological Science in the Public Interest, 7(3): 77-124.

025.1 S933L7 (2 hour loan)
Stueart, Robert D. and Barbara B. Moran. Chapter 17 (Teams). In Library and Information Center Management, 7th ed. Englewood, CO: Libraries Unlimited, 2007.

X. Leadership.

BF637 .L4 B37; 158.4 B472PA (2 hour loan, 2004 edition)
Bennis, W. (1994). On Becoming A Leader. New York: Perseus Books. (Introduction; Understanding the Basics; Knowing Yourself; Knowing the World.)

Morgeson, Frederick, D. DeRue, Elizabeth Karam. (2010). Leadership in Teams: A Functional Approach to Understanding Leadership Structures and Processes. Journal Of Management, vol. 36, no. 1: 5-39.

302.35 H236U 1993 or HD31 .H3127 ROBA
Handy, Charles. Understanding Organizations. 4th ed., Chapter 5 (On Power and Influence), New York: Oxford University Press, 1993.

025.1 S933L7 (2 hour loan)
Stueart, Robert D. and Barbara B. Moran. Chapter 14 (Leadership). In Library and Information Center Management, 7th ed. Englewood, CO: Libraries Unlimited, 2007.

XI. Library Leadership Development.

Guest speaker. Readings to be posted.

XII. Labour Relations.

331.0971 U58U5
Gunderson, Morley, Allen Ponak and Daphne Gottlieb Taras, eds. Union-Management Relations in Canada.  5th ed. Toronto: Pearson Addison Wesley, 2005. Read selectively:

Mosco, Vincent. (2007). The labouring of the public service principle: union convergence and worker movements in the North American communication industries. Info - The Journal of Policy, Regulation and Strategy for Telecommunications. 2007 vol. 9 no. 2/3: 57 - 68