INF 2176 Information Management in Organizations: Models and Platforms


The recommended texts for the course are:

Choo, C.W. 2006. The Knowing Organization: How Organizations Use Information to Construct Meaning, Create Knowledge, and Make Decisions. Second Edition. New York: Oxford University Press.
HD30.3 .C46 2006 (2 hour loan)
Full text available from Oxford Scholarship Online.
Choo, C.W., Brian Detlor, and Don Turnbull. 2000. Web Work: Information Seeking and Knowledge Work on the Web. Boston, MA: Kluwer Academic Press.
ZA4201 .C46 2000 (2 hour loan)
The full list of readings follows:

Ackerman, M., Pipek, V., & Wulf, V. (Eds.). 2003. Sharing Expertise: Beyond Knowledge Management. Cambridge, MA: MIT Press.
HD30.2 .S53 2003 (2 hour loan)
Barley, W. C., Treem, J. W., & Kuhn, T. 2018. Valuing Multiple Trajectories of Knowledge: A Critical Review and Agenda for Knowledge Management Research. Academy of Management Annals, 12(1): 278-317.
Benbya, Hind, Passiante, Guiseppina, & Belbaly, Nassim A. 2004. Corporate Portal: A Tool for Knowledge Management Synchronization. International Journal of Information Management 24 (3): 201-220.
Bobrow, D. G., & Whalen, J. 2002. Community Knowledge Sharing in Practice: The Eureka Story. Reflections, Journal of the Society for Organizational Learning, 4(2): 47-59.
Bouthillier, F., & Shearer, K. 2002. Understanding Knowledge Management and Information Management: The Need for an Empirical Perspective. Information Research, 8(1), Available at
Choo, C.W. 2016. The Inquiring Organization: How Organizations Acquire Knowledge and Seek Information. New York: Oxford University Press.
HD58.82 .C466 2016X (2 hour loan) (Robarts Library), or access full text online in Oxford Scholarship Online.
Choo, C. W. 2013. Information culture and organizational effectiveness. International Journal of Information Management, 33(5), 775-779. [PDF]
Choo, C.W., & Alvarenga Neto, Rivadávia. 2010. Beyond the Ba: Managing Enabling Contexts in Knowledge Organizations. Journal of Knowledge Management 14(4): 592-610. [PDF]
Choo, C.W. 2002. Knowledge Management. In Encyclopedia of Communication and Information, edited by Jorge Reina Schement. New York: Macmillan Reference.
Choo, C.W. 2002. Information Management for the Intelligent Organization: The Art of Scanning the Environment. 3rd ed. Medford, NJ: Information Today, Inc.
HD30.213 .C46 2001 (2 hour loan)

Choo, C.W. 2000. Working With Knowledge: How Information Professionals Help Organizations Manage What They Know. Library Management 21 (8/9): 395-403.
Choo, C.W., and Nick Bontis, eds. 2002. Strategic Management of Intellectual Capital and Organizational Knowledge. New York: Oxford University Press.
HD30.2 .S77 2002 (2 hour loan) || Link to e-Book
Choo, C.W., and Ray Johnston. 2004. Innovation in the Knowing Organization: A Case Study of an e-Commerce Initiative. Journal of Knowledge Management, 8, no. 6: 77-92.
Choo, C.W. 2007. Information Seeking in Organizations: Epistemic Contexts and Contests. Information Research, 12(2), available at
Choo, C.W., Bergeron, P., Detlor, B., & Heaton, L. 2008. Information Culture and Information Use: An Exploratory Study of Three Organizations. Journal of the American Society for Information Science and Technology, 59(5): 792-804.
Collins, Heidi. 2003. Enterprise Knowledge Portals : Next Generation Portal Solutions for Dynamic Information Access, Better Decision Making and Maximum Results. New York: AMACOM.
HD30.37 .C65 2003 (2 hour loan)
Cyr, Sylvio & Choo, C.W. 2010. The Individual and Social Dynamics of Knowledge Sharing - An Exploratory Study. Journal of Documentation 66(6). [PDF]
Dalkir, K. 2011. Knowledge Management in Theory and Practice (2nd ed.). Cambridge, MA: MIT Press.
HD30.2 .D35 2011 (2 hour loan)
Davenport, Thomas. 2000. Putting the I in IT. In D. Marchand, & T. Davenport (Eds.), Mastering Information Management: 5-9. London, UK: Pearson Education.
T58.64 .M37 2000 (2 hour loan)
Davenport, Thomas H. 1997. Information Ecology: Mastering the Information and Knowledge Environment. New York: Oxford University Press.
HF5548.2 .D38 1997 (2 hour loan) || Link to e-Book
Davenport, Thomas H. and Laurence Prusak. 1998. Working Knowledge. Cambridge, MA: Harvard Business School Press.
HD58.82 .D38 1998 (2 hour loan) || Link to e-Book
de Carvalho, R.B., Ferreira, M.A.T., Choo, C.W., & Vidigal da Silva, R. 2007. The Effects of Enterprise Portals on Knowledge Management Projects. In A. Tatnall (Ed.), Encyclopedia of Portal Technologies and Applications (pp. 296-303). Hershey, PA: Information Science Reference (IGI Global).
Detlor, Brian. 2004. Towards Knowledge Portals: From Human Issues to Intelligent Agents. Dordrecht, Netherlands: Kluwer Academic Press.
HD30.37 .D48 2004 (2 hour loan)
Dixon, Nancy M. 2000. Common Knowledge: How Companies Thrive by Sharing What They Know. Boston, MA: Harvard Business School Press.
HD58.82 .D59 2000 || Link to e-Book
Edenius, M., & Borgerson, J. 2003. To Manage Knowledge by Intranet. Journal of Knowledge Management, 7(5), 124-136.
Firestone, J.M. 2002. Enterprise Information Portals and Knowledge Management. Boston, MA: KMCI Press/Butterworth Heinemann.
HD30.37 .F57 (Robarts)
Heisig, Peter. 2009. Harmonisation of Knowledge Management: Comparing 160 KM Frameworks Around the Globe. Journal of Knowledge Management, 13(4), 4-31.
Hislop, Donald, Rachelle Bosua & Remko Helms. 2018. Knowledge Management in Organizations: A Critical Introduction. (4th ed) New York: Oxford University Press.
3rd edition: HD30.2 .H57 2013 (2 hour loan)
Hollingshead, A.B., Fulk, J., & Monge, P. 2002. Fostering Intranet Knowledge-Sharing: An Integration of Transactive Memory and Public Goods Approaches. In P. Hinds & S. Kiesler (Eds.), Distributed Work. Cambridge, MA: MIT Press.
HD 51 .D57 2002X ROBA
Ipe, Minu. 2003. Knowledge Sharing in Organizations: A Conceptual Framework. Human Resource Development Review 2(4): 337-359.
Kennedy, Mary Lee, and Dysart, Jane. (Eds.). 2007. Intranets for Info Pros. Medford, NJ: Information Today Inc.
HD30.385 .I58 2007 (2 hour loan)
Lomi, A., & Harrison, J. R. (Eds.). 2012. The Garbage Can Model of Organizational Choice: Looking Forward at Forty. Bingley, UK: Emerald Group Publishing.
HD30.23 .G373 2012Y (Robarts)
Lynch, Patrick and Sarah Horton. 2002. Web Style Guide: Basic Design Principles for Creating Web Sites. 2nd ed. New Haven, CT: Yale University Press.
TK5105.888 .L96 2001 (2 day loan) || Book available on the Web
Macmullin, Susan E. and Robert S. Taylor. 1984. Problem Dimensions and Information Traits. Information Society 3, no. 1: 91-111. [PDF]
March, James G. 1976. The Technology of Foolishness. In J. G. March & J. Olsen (Eds.), Ambiguity and Choice in Organizations (pp. 69-81). Bergen: Universitetsforlaget.
LB2806 .M353 (Robarts)
March, James G. 1991. How Decisions Happen in Organizations. Human-Computer Interaction 6, no. 2: 95-117.
Matarazzo, James and Toby Pearlstein, eds. 2018. Emerald Handbook of Modern Information Management. Bingley, UK: Emerald Publishing Limited, 2017. Link to e-book.
McInerney, C., and R. Day. 2007. Rethinking Knowledge Management: From Knowledge Objects to Knowledge Processes. Berlin: Springer.
306.42 R438R (Downsview) || Link to e-book.
Morville, Peter, Louis Rosenfeld & Jorge Arango. 2015. Information Architecture for the Web and Beyond. 4th ed. Sebastopol, CA: O'Reilly.
3rd edition: TK5105.888 .R67 2007 (2 hour loan)
Mutch, Alistair. 2008. Managing Information and Knowledge in Organizations: A Literacy Approach. New York: Routledge.
HD30.2 .M889 2008X (Robarts) || Link to e-book
Nielsen, Jakob. 2000. Designing Web Usability: The Practice of Simplicity. Indianapolis, IN: New Riders.
TK5105.888 .N55 2000 (2 hour loan)
Nielsen, Jakob, and Marie Tahir. 2002. Homepage Usability: 50 Websites Deconstructed.Indianapolis, IN: New Riders Publishing.
HD30.37 .N54 2002 (2 hour loan)
Nonaka, Ikujiro and Hirotaka Takeuchi. 1995. The Knowledge-Creating Company: How Japanese Companies Create the Dynamics of Innovation. New York, NY: Oxford University Press.
HD30.3 .N66 1995 (2 hour loan)
Nonaka, I., von Krogh, G., & Voelpel, S. 2006. Organizational Knowledge Creation Theory: Evolutionary Paths and Future Advances. Organization Studies, 27(8), 1179-1208.
Popadiuk, S., & Choo, C.W. 2006. Innovation and Knowledge Creation: How Are These Concepts Related? International Journal of Information Management, 26(4), 302-312.
Qureshi, I., Sutter, C., & Bhatt, B. 2017. The Transformative Power of Knowledge Sharing in Settings of Poverty and Social Inequality. Organization Studies, DOI: 0170840617727777.
Robertson, James. 2019. Essential Intranets: inspiring sites that deliver business value. Sydney: Step Two Designs.
Also by same author: Designing Intranets: Creating Sites That Work (2010)
Stenmark, D. 2003. Knowledge Creation and the Web: Factors Indicating Why Some Intranets Succeed Where Others Fail. Knowledge and Process Management, 10(3), 207-216.
Sutcliffe, Kathleen. 2018. Sensemaking. In Palgrave Encyclopedia of Strategic Management, eds. Mie Augier and David J. Teece. London: Palgrave Macmillan.
DOI: 10.1057/978-1-137-00772-8_371
Taylor, Robert S. 1986. Value-added Processes in Information Systems. Norwood, NJ: Ablex Publishing Corp.
Z699 .T39 1986 (2 day loan)
Taylor, Robert S. 1991. Information Use Environments. In Progress in Communication Science, Vol.10, ed. Brenda Dervin and Melvin J. Voigt, 217-254. Norwood, NJ: Ablex Publishing Corporation.
P87 .P75 1979 v.10 (2 day loan) (Inforum); P87 .P75 (Robarts)
Terra, Claudio, and Cindy Gordon. 2002. Realizing the Promise of Corporate Portals, Leveraging Knowledge for Business Success. Boston, MA: Butterworth Heinemann. HD30.2 T47 2003 (UT Scarborough) || link to e-book.
Wang, Sheng, and Raymond A. Noe. 2010. Knowledge Sharing: A Review and Directions for Future Research. Human Resource Management Review 20(2): 115-131.
Weick, Karl E. 1995. Sensemaking In Organizations. Thousand Oaks, CA: Sage Publications.
HF5548.8 .W45 1995 (2 hour loan)
Weick, Karl E. 2009. Making Sense of the Organization Vol. 2: The Impermanent Organization. Hoboken, NJ: John Wiley.
HD58.8 .W446
Whalen, J., & Bobrow, D. 2011. Communal Knowledge Sharing: The Eureka Story. In M. H. Szymanski & J. Whalen (Eds.), Making work visible: Ethnographically grounded case studies of work practice (pp. 257-284). Cambridge, UK: Cambridge University Press.
HD9802.3 .U64 X4763 2011X
White, Martin. 2011. The Intranet Management Handbook. London, UK: Facet Publishing.
HD30.385 .W45 2011
Wilson, T.D. 2002. The Nonsense of "Knowledge Management". Information Research, 8(1), Available at