DLA '98 Workshop on Knowledge Management
Instructor:Dr Choo Chun Wei
Faculty of Information Studies
University of Toronto
Ontario, Canada
The workshop provides a state-of-the-art overview of the conceptual principles and practical approaches that enable an organization to effectively manage and mobilize its knowledge resources. The workshop will cover four main topics:
- The nature and types of organizational knowledge. Knowledge management differs from the traditional content-orientation of information services and the data-orientation of information systems. All valuable know-how in organizations is the result of the interaction between tacit, explicit, and cultural knowledge.
- How organizational knowledge is created. Recent research in the US, Japan, and Scandinavian countries has deepened our understanding of the processes and structures by which organizations and their participants create, convert, share, store, and reuse knowledge.
- Tools and techniques for knowledge management. In a survey of tools and techniques, a number of practical approaches will be introduced.
- Roles and partnerships in knowledge management. More than any other organizational process, knowledge management requires special partnerships among information services professionals, information systems professionals, domain experts, and the human resources professionals.
Lecture Slides
Types of Organizational KnowledgeConverting Organizational Knowledge
Building Organizational Knowledge
Linking Organizational Knowledge
Comparison of Knowledge Creating Modes
Knowledge Management Processes
Intranets -- Scope and Advantages
Intranet as Shared Information Space
Intranet as Communication Space
Intranet as Collaboration Space
Knowledge Experts in an Organization (1)
Knowledge Experts in an Organization (2)
New Roles for Information Professionals
Information Products and Services
Information Life Cycle of Emerging Issues
Site Visit: Knowledge Management at Teltech
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Knowledge Management at Teltech
- GrapeVINE Tour
The New Information Professionals
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3M Corporation
MCI Communications
Upjohn Company
Bell Northern Research (1)
Bell Northern Research (2)
McDonnell Douglas Aerospace
Digital Equipment Corp
Toshiba
Information Management in Japan
Readings
- New Opportunities for Information Professionals, by Lucy Marshall, in ONLINE, 1997 Sep/Oct issue, p. 93-98
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Librarians at the Gate (National Semiconductor)
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Climbing the Value Chain (Owens Corning)
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Integrating Electronic Information through a Corporate Web (Boeing)
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A Web Resource Guide to Knowledge Management, prepared by Cathy Lindsey-King, Faculty of Information Studies, Univesity of Toronto.
Dr Choo Chun Wei is a professor at the Faculty of Information Studies in the University of Toronto. Dr Choo is the author of three recent books on information and knowledge management: Information Management for the Intelligent Organization (Learned Information 1995, 2nd edition 1998), Managing Information for the Competitive Edge (Neal-Schuman 1997), and The Knowing Organization (Oxford University Press 1998). He is presently working on a new book entitled Knowledge Management on the World Wide Web: Augmenting Organizational Intelligence through Intranets, to be published by Elsevier-Kluwer. Dr Choo has a Bachelor's and Master's degree in Engineering from the University of Cambridge (UK), a Master's degree in Information Systems from the London School of Economics (UK), and a PhD in Information Science from the University of Toronto (Canada).
At the University of Toronto, Chun Wei teaches courses in information management, intranet design, online information retrieval, and organizational decision making. He also teaches knowledge management at the University of Amsterdam, and environment scanning at the Federal University of Minas Gerais in Brazil.