LIS 1230 Managing Information Organizations

Readings List

Introduction.

Introduction to the course. Administrative functions of organizations. The development of management thought. The professional role.

Bradsher, James Gregory and Michele F. Pacifico. "History of Archives Administration." In Managing Archives, ed. James Gregory Bradsher, 18-33. Chicago: University of Chicago Press, 1988.

Evans, G. Edward. "History and Styles of Management." In Management Techniques for Librarians, 39-62. New York: Academic Press, 1983.

Kurtz, Michael J. "Archival Management." In Managing Archives and Archival Institutions, ed. James Gregory Bradsher, 241-252. Chicago: University of Chicago Press, 1988.

Laudon, Kenneth C. and Jane Price Laudon. "Information Systems and Organizations." In Management Information Systems: A Contemporary Perspective, 2d ed., 95-142. New York: Macmillan, 1991.

McCarthy, Paul H. "The Management of Archives: A Research Agenda". American Archivist 51, no. 1/2 (Winter/Spring 1988): 52-69.

Swift, Michael. "The Use of Management Techniques and Technical Resources in Response to the Challenges Facing Modern Archives". In Proceedings of the 10th International Congress on Archives held in Bonn, 17-21 September 1984, 119-134. Munchen: K.G. Saur Verlag.

Wilsted, Thomas and William Nolte. "The Management Process." In Managing Archival and Manuscript Repositories, 3-8. Chicago: Society of American Archivists, 1991.

Planning, Goals and Objectives, Evaluation.

Administration is not an end in itself but rather a means directed towards accomplishments. These accomplishments include the defining of objectives, the assigning of priorities, the translating of objectives into operational terms and the evaluation of results.

Clemons, Eric K. "Evaluation of Strategic Investments in Information Technology." Communications of the ACM 34, no. 1 (January 1991): 22-36.

Earl, Michael J. "Experiences in Strategic Information Systems Planning." MIS Quarterly 17, no. 1 (March 1993): 1-24.

Evans, G. Edward. "Planning." In Management Techniques for Librarians, 2d ed., 130-154. New York: Academic Press, 1983.

Hackman, Larry J., James M. O'Toole, Liisa Fagerlund, and John Dojka. "Case Studies in Archives Program Development." American Archivist 53, no. 4 (Fall 1990): 548-560.

Jacob, M.E.L. "The Strategic Planning Process." In Strategic Planning, 9-24. New York: Neal Schuman Publishers, 1990.

Laudon, Kenneth C. and Jane Price Laudon. "The Strategic Role of Information in Organizations and Management." In Management Information Systems: A Contemporary Perspective, 2d ed., 69-94. New York: Macmillan, 1991.

Schwirtlich, Anne-Marie and Gunnel Bellviken. "Getting Organized." In Keeping Archives, ed. Ann E. Pederson, 21-72. Sydney, Australia: Australian Society of Archives, 1987.

Stueart, Robert D. and Barbara B. Moran. "The Planning Process." In Library Management, 3d ed., 19-53. Littleton, CO: Libraries Unlimited, 1987.

Wilsted, Thomas and William Nolte. "Managing Archival Facilities." In Managing Archival and Manuscript Repositories, 55-67. Chicago: Society of American Archivists, 1991.

Wilsted, Thomas and William Nolte. "Planning." In Managing Archival and Manuscript Repositories, 27-34. Chicago: Society of American Archivists, 1991.

Organizational Design.

The structure of formal organizations and the nature of classical organizational theory. Situational theory and organizational design. Implications of such design in the fulfillment of objectives.

Klaassen, David. "The Provenance of Archives Under Library Administration: Organizational Structures and Organic Relationships." Journal of Library Administration 7, no. 2/3 (Summer/Fall 1986): 35-47.

McCarthy, Paul H. "Archives Under Library Administration: Points of Convergence and Conflicts." Journal of Library Administration 7, no. 2/3 (Summer/Fall 1986): 17-34.

Orlikowski, Wanda J. and Daniel Robey. "Information Technology and the Structuring of Organizations." Information Systems Research 2, no. 2 (June 1991): 143-169.

Stueart, Robert D. and Barbara B. Moran. "Organizing." In Library Management, 3d ed., 54-95. Littleton, CO: Libraries Unlimited, 1987.

Wilsted, Thomas and William Nolte. "Organizational Structure." In Managing Archival and Manuscript Repositories, 15-26. Chicago: Society of American Archivists, 1991.

Organizational Behaviour I: Motivation.

Models of human behaviour provide an orderly image of the work world which guides the manager's actions. Theories of motivation and their application to the work situation.

Baker, Betsy and Beth Sandore. "Motivation in Turbulent Times: In Search of the Epicurean Work Ethic." Journal of Library Administration 14, no. 4 (1991): 37-50.

Evans, G. Edward. "Motivation." In Management Techniques for Librarians, 2d ed., 174-198. New York: Academic Press, 1983.

Nadler, David A. and David E. Lawler. "Motivation: A Diagnostic Approach." In The Management Process: A Selection of Readings for Librarians, ed. Ruth Person, 315-326. Chicago: ALA, 1983.

Organizational Behaviour II: Supervision, Delegation, Change and Conflict.

The supervisory function; the purpose of delegation; the adaptation of individuals and organizations to conflict and change.

Baker, Sharon L. "Managing Resistance to Change." Library Trends 38, no. 1 (Summer 1989): 53-61.

DeLisi, Peter S. "Lessons from the Steel Axe: Culture, Technology, and Organizational Change." Sloan Management Review 32, no. 1 (Fall 1990): 83-93.

Derr, C. Brooklyn. "Managing Organizational Conflict: Collaboration, Bargaining and Power Approaches." In The Management Process: A Selection of Readings for Librarians, ed. Ruth Person, 253-264. Chicago: ALA, 1983.

Erkkila, John and Pamela MacKay. "Practical Supervision: The First Line of Management." Journal of Library Administration 12, no. 1 (1990): 103-115.

Kotter, John P. and Leonard A. Schlesinger. "Choosing Strategies for Change." Harvard Business Review 57, no. 2 (March/April 1979): 106-114.

Lawrence, Paul R. "How to Deal with Resistance to Change." Harvard Business Review 47, no. 1 (January/February 1969): 4-12, 166-176.

Smith, H.A. and J.D. McKeen. "Computerization and Management: A Study of Conflict and Change." Information and Management 22, no. 1 (January 1992): 53-64.

Zuboff, Shoshana. "New Worlds of Computer-Mediated Work." Harvard Business Review 60, no. 5 (September/October 1982): 142-152.

Films.

Organizational Climate I: Communication and Decision-Making.

All organizations develop their own climates derived from such factors as traditions, purposes, personalities and stereotypes. Organizational climate affects staff behaviour and compatability. It also affects and is affected by the way decisions are made and communicated within an organization.

Auster, Ethel. "Human Management in Times of Restraint." Canadian Library Journal 44 (December 1987): 413-419.

Conroy, Barbara and Barbara Schindler Jones. "How Communication Occurs." In Improving Communication in the Library, 6-28. Phoenix, AZ: Oryx Press, 1986.

Evans, G. Edward. "Decision Making." In Management Techniques for Librarians, 2d ed., 111-129. New York: Academic Press, 1983.

Laudon, Kenneth C. and Jane Price Laudon. "Information, Management and Decision Making." In Management Information Systems: A Contemporary Perspective, 2d ed., 143-183. New York: Macmillan, 1991.

McCaskey, Michael B. "The Hidden Messages that Managers Send." Harvard Business Review 57, no. 6 (November/December 1979): 135-148.

White, Herbert. Library Personnel Management. White Plains, New York: Knowledge Industry Publications, 1985. [Read "Approaches to Decision Making" 83-126, and "Communication Today and Beyond" 149-159.]

Organizational Climate II: Leadership and Authority.

Organizational climate also affects, and is affected by, the quality of leadership and the lines of authority obtaining in an organization.

"Leadership." In Libraries in the 90s: What the Leaders Expect, ed. D.E. Riggs and G. AL. Sabine, 102-130. New York: Horrocks, 1988.

Evans, G. Edward. "Leadership in Management." In Management Techniques for Librarians, 2d ed., 199-210. New York: Academic Press, 1983.

Moran, Barbara B. "Gender Differences in Leadership." Library Trends 40 (Winter 1992): 475-491.

Tannenbaum, Robert and Warren H. Schmidt. "How to Choose a Leadership Pattern." Harvard Business Review 51, no. 3 (May/June 1973): 162-175, 178-180.

Wilsted, Thomas and William Nolte. "The Archivist as Manager." In Managing Archival and Manuscript Repositories, 9-14. Chicago: Society of American Archivists, 1991.

Zaleznik, Abraham. "Managers and Leaders: Are They Different?" Harvard Business Review 70, no. 2 (March/April 1992): 126-135.

Power and Influence.

Patterns of governance and the impact of power and politics of the internal structure of information organizations.

Bartolome, Fernando and Andre Laurent. "The Manager Master and Servant of Power." Harvard Business Review 86, no. 6 (November/December 1986): 37-41.

Brown, Nancy A. "The Bases and Uses of Power in a University Library." Library Administration and Management (June 1988): 141-144.

Kraemer, Kenneth L., John Leslie King, Debora E. Dunkle, and Joseph P. Lane. "The Role of Management States in Computing Change." In Managing Information Systems: Change and Control in Organizational Computing, 98-126. San Francisco: Jossey-Bass Publishers, 1989.

Mechanic, David. "Sources of Power of Lower Participants in Complex Organizations." In Management Strategies for Libraries: A Basic Reader, ed. Beverly P. Lynch, 390-405. New York: Neal Schuman, 1985.

Pfeffer, Jeffrey. Managing with Power. Boston, MA: Harvard Business School Press, 1992. [Read "When is Power Used?" 33-48, and "Where Does Power Come From?" 71-81.]

Schuman, Patricia Glass. "Women, Power and Libraries." In Management Strategies for Libraries: A Basic Reader, ed. Beverly P. Lynch, 444-458. New York: Neal Schuman, 1985.

White, Herbert S. "Special Libraries and the Corporate Political Process." Special Libraries 75 (1984): 81-86.

Managing Human Resources.

An overview of the sequential steps involved in the selection, supervision and development of information professionals.

Estabrook, Leigh, Lisa Mason, and Sara Suelflow. "Managing the Work of Support Staff." Library Trends 41, no. 2 (Fall 1992): 231-245.

Evans, G. Edward. "Personnel: The Human Side." In Management Techniques for Librarians, 2d ed., 211-237. New York: Academic Press, 1983.

Stueart, Robert D. and Barbara B. Moran. "Staffing." In Library Management, 3d ed., 96-151. Littleton, CO: Libraries Unlimited, Inc, 1987.

Walton, Richard E. "Promoting Organizational Commitment and Competence." In Up and Running: Integrating Information Technology and the Organization, 73-90. Boston, MA: Harvard Business School Press, 1989.

Wilsted, Thomas and William Nolte. "Human Resources: Dealing with People on the Job." In Managing Archival and Manuscript Repositories, 35-45. Chicago: Society of American Archivists, 1991.

Worthy, James C. "Management Concepts and Archival Administration." In A Modern Archives Reader , ed. Maygene F. Daniels and Timothy Walch, 299-308. Washington, DC: National Archives and Records Service, 1984.

Labour Relations.

Employment legislation, collective bargaining, the collective agreement. Unionization and the information professional.

Fisher, E.G. and C. Brian Williams. "Negotiating the Union-Management Agreement." In Union-Management Relations in Canada, 2d ed., ed. John C. Anderson, Morley Gunderson, and Allen Ponak, 185-207. Don Mills, ON: Addison-Wesley, 1989.

Giles, Anthony and Hem C. Jain. "The Collective Agreement." In Union-Management Relations in Canada, 2d ed., ed. John C. Anderson, Morley Gunderson, and Allen Ponak, 317-345. Don Mills, ON: Addison-Wesley, 1989.

McPhillips, David and Geoffrey England. "Employment Legislation in Canada." In Union-Management Relations in Canada, 2d ed., ed. John C. Anderson, Morley Gunderson, and Allen Ponak, 43-69. Don Mills, ON: Addison-Wesley, 1989.

Mudge, Charlotte R. "Collective Bargaining of Librarians in Canada: Issues and Concerns." Argus 11 (June/July 1982): 91-96.

Ponak, Allen and Mark Thompson. "Public Sector Collective Bargaining." In Union-Management Relations in Canada, 2d ed., ed. John C. Anderson, Morley Gunderson, and Allen Ponak, 373-406. Don Mills, ON: Addison-Wesley, 1989.

Robb, Peggy P. "Changing Loyalties: Effects of Unionization on Communication Patterns in Libraries." Canadian Library Journal 32 (October 1975): 357-367.

Fiscal Management.

The budget is the fiscal representation of an information organization's objectives. Principles of cost-effectiveness and various budgetary approaches will be discussed.

"What Works Best in Getting Your Budget Approved." In Libraries in the 90s: What the Leaders Expect, ed. D.E. Riggs and G. Al. Sabine, 41-50. New York: Horrocks, 1988.

Clemons, Eric K. and Bruce W. Weber. "Strategic Information Technology Investments: Guidelines for Decision Making." Journal of Management Information Systems 7, no. 2 (Fall 1990): 9-28.

Evans, G. Edward. "Fiscal Management." In Management Techniques for Librarians, 2d ed., 263-288. New York: Academic Press, 1983.

Kantor, Paul B. "Library Cost Analysis." Library Trends 38, no. 2 (Fall 1989): 171-188.

Kelly, Lauren. "Budgeting in Non-profit Organizations." Drexel Library Quarterly 21 (Summer 1985): 3-18.

Lederer, Albert. "Information System Cost Estimating: A Management Perspective." MIS Quarterly 14, no. 2 (June 1990): 159-176.

Wilsted, Thomas and William Nolte. "Financial Management." In Managing Archival and Manuscript Repositories, 47-54. Chicago: Society of American Archivists, 1991.

Wilsted, Thomas and William Nolte. "Fund Raising and Development." In Managing Archival and Manuscript Repositories, 69-78. Chicago: Society of American Archivists, 1991.