The Nature of Organizational Knowledge

Organizational Knowledge as Thing and as Process

The objectification of organizational knowledge as 'thing'

"What knowledge does the organization need to acquire?"

The interpretation of organizational knowledge as 'process'

"How are systems of knowing and doing changing,
and how should the organization respond?"

Organizational Knowing as Social Process

Organizational Knowing as Information Use

Organizational knowing emerges from three interlocking information-use processes: