The Nature of Organizational Knowledge
Organizational Knowledge as Thing and as Process
- The objectification of organizational knowledge as 'thing'
"What knowledge does the organization need to acquire?"
- The interpretation of organizational knowledge as 'process'
"How are systems of knowing and doing changing,
and how should the organization respond?"
Organizational Knowing as Social Process
- Organizational knowing is mediated.
- Organizational knowing is situated.
- Organizational knowing is provisional.
- Organizational knowing is pragmatic.
- Organizational knowing is contested.
Organizational Knowing as Information Use
Organizational knowing emerges from three interlocking information-use processes:
- sense making (the making of meaning)
- knowledge creating
- decision making (which leads to commitment to courses of action).