Knowledge Management:
Strategies and ToolsMarch 17-18, 1998 (2 days)
Scope and Objectives
The seminar presents a balanced synthesis of the state of our understanding about effective knowledge mangement strategies, practices and technologies.The seminar:
- discusses the nature and types of organizational knowledge;
- surveys innovative practices in leveraging organizational knowledge by organisations in North America, Europe and Asia;
- examines strategies for managing knowledge-creating processes;
- provides an overview of technologies for knowledge sharing, and knowledge organization;
- introduces the Intranet as a platform for knowledge management.
Speaker
Dr Choo Chun Wei is a professor at the Faculty of Information Studies in the University of Toronto. He is the author of three recent books on information and knowledge management: Information Management for the Intelligent Organisation (Learned Information 1995, 2nd edition 1998), Managing Information for the Competitive Edge (Neal-Schuman 1997), and The Knowing Organisation (Oxford University Press 1998). He is presently working on the World Wide Web: Augmenting Organisational Intelligence through Intranets, which is soon to be published by Elsevier-Kluwer. At the University of Toronto, Dr Choo conducts courses in information management, intranet design, online information retrieval and organisational decision making. He also teaches knowledge management at the University of Amsterdam and environment scanning at the Federal University of Minas Gerais in Brazil.
Lecture Slides
How Organizations Create Knowledge
Types of Organizational Knowledge
Case Analysis: Management Consulting Practice
Comparison of Knowledge Creating Models
Conditions Promoting Knowledge Creation
Case: Innovation at 3M
Enabling Knowledge:
The Strategic Context of Knowledge ManagementThree Modes of Organizational Information Use
Organizational Knowing Cycle (2)
Tensions in Organizational Knowing
Organizational Decision Models
Information Seeking and Use in Decision Making
Nature of Organizational Knowing
Modes of Organizational Information Use (1)
Knowledge Management Tools and Techniques
Site Visit: Knowledge Management at Teltech
Knowledge Management at Teltech
Site Visit: Knowledge Management at Ernst & Young
Site Visit: Learning Histories
Learning Histories (1)
Supporting Sensemaking: The Spider System
Knowledge Management on the GrapeVine
GrapeVine Tour
Site Visit: Webflow's Document-centered collaboration
Group Decision Support Systems' Questmap
Site Visit: Ventana's GroupSystems Tour
Ventana's GroupSystems
Knowledge Management Processes
An IT Industry View of a Knowledge Management System Architecture
Site Visit: Intraspect's Group Memory
Intranet Overview
Intranet as Shared Information Workspace
Intranet as Communication Space
Intranet as Collaboration Space
Site Visit: Communities of Practice at National Semiconductor
Example: Communities of Practice at National Semiconductor
Case Study (1): BP's Virtual Team Network
Case Study (2): Virtual Teamwork at BP (E&Y)
Additional Resources
A compilation of resources for designing, managing, and using the Intranet as a knowledge management platform.A compilation of resources on knowledge management and information management.
